Service Coordinator

Bender UK is part of the Bender Group, a global, family run company with a leading reputation for innovation in the design and manufacture of electrical safety products.

Bender UK is part of the Bender Group, a global, family run company with a leading reputation for innovation in the design and manufacture of electrical safety products.

The Service department provides annual preventative maintenance, 24/7 365 engineer support and undertakes essential repairs to Bender equipment in over 320 hospitals. Due to the continued growth of the Organisation, we are looking to appoint a Service Coordinator to this busy team.

The role is responsible for coordinating and implementing service contracts, organising scheduled maintenance visits and deploying Bender engineers to hospital sites.  The successful applicant will also respond to sales opportunities generated by service contracts, processing them from initial enquiry through to order acknowledgement. 

The role involves daily communication with customers within the NHS and private hospitals including facilities management companies. The position will be in constant communication with the project team, field-based engineers and the service team as well as external suppliers, therefore strong communication and team working skills are essential. 

This role also involves a number of administrational tasks including the preparation of client documentation, generating quotations, order processing, compiling internal and external reports, responding to customer calls and arranging shipments.

The ideal candidate will be proactive, have excellent administrative and organisational skills, be able to organise and prioritise their own workload and have a background in sales or dealing with customers. Computer literacy is essential and occasional travel to meet clients will be required.

To apply please send a CV with a covering letter to jo.milton@bender-uk.com by Monday 24th January.

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Service Coordinator