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Customer Feedback

Help us deliver outstanding customer service

At Bender UK, we are committed to providing the highest level of customer service. Your feedback is invaluable as it helps us learn about any problems and identify areas where we can improve. Whether you have a suggestion, a compliment or a quality matter, we want to hear from you.

Why customer feedback is important to us

Your feedback gives us an opportunity to learn, grow, and strengthen our relationship with you. By sharing feedback, we can:

  • Understand that our team is meeting your expectations on a regular basis
  • Address potential issues systematically, promptly and professionally
  • Gain insights that help us review the products and services we deliver to our chosen markets

Handling feedback and complaints

Our process is:

  • Easy to follow: Provide feedback via the Customer Feedback Form
  • Responsive: We acknowledge customers within 2 working days and aim to resolve issues quickly and efficiently
  • Fairness: All feedback is handled impartially, with thorough investigation and clear communication
  • Continuous improvement: We regularly review feedback and use it to enhance our customer service level

Our commitment to you

We have a dedicated team and system that processes all the feedback we receive. We actively monitor trends and regularly review facts and information to ensure we consistently deliver the best possible customer experience.

Ready to share your feedback?

Together, we can shape the future of Bender UK.

Customer Feedback Form